Infrastructure Engineer I (Desktop Support / Customer Facing Engineer)-Tampa, FL

Job Locations US-FL-Tampa
Posted Date 2 months ago(1/30/2023 4:33 PM)
Job #
Engineering & Technology
Ent Seg
Bus Area
Individual Distribution
Pos Typ
Regular Full-Time

What You'll Do

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for over 140 years.


With a goal to have 80% of our workloads in the cloud by 2026, there is an exciting opportunity before us to further modernize our systems to meet the growing needs of our customers.


As an Infrastructure Engineer in US Insurance Distribution IT, you’ll assist with production, implementation, and support of new and existing technologies in our Tampa, Florida office. You’ll interface with both internal and external customers, problem solving on a wide array of technical questions/issues. This team has a focus on quality of work and professionalism with both onsite and virtual collaboration. 


You’ll have the opportunity to:

  • Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages.
  • Direct interaction with business partners to identify, research, document, design solutions and resolve issues.
  • Responsible for learning and providing contributions by understanding technical functionality, usability, design, security, and operation of supported systems.
  • Independently research complex solutions in a fast-paced environment.

Here are some the tools and technologies you may utilize in this role:

  • Windows OS
  • Microsoft Office
  • Laptop/Desktop/iPad
  • Mobile devices - iOS/Android
  • Device Management - Microsoft Azure/Intune
  • Citrix Workspace/Apps
  • Principal Financial Group proprietary software

Who You Are

  • Associate or Bachelor’s degree with a preference in a science, technology, engineering, or math related field or equivalent work experience
  • Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience
  • Ability to move 30 pounds as a physical requirement of the position
  • May be required to provide on call support; occasional domestic travel will be required, including overnight stays


7am-4pm ET or 8am-5pm ET


Work Environments

Due to the hands-on nature of this work, this role is located in our Tampa, Florida office with the potential of future flexibility. 

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range

$57000 - $96000 / year

Additional Information

Job level  

We’ll consider talent at the next level with the right experiences and skills. 


Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workersand Green Card for Employment-Based Immigrants


Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.


Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career.


Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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